Frequently Asked Questions
Everything you need to know about your Feners experience.
What is your standard shipping policy?
We offer worldwide shipping with delivery times typically ranging from 3 to 7 business days. Free standard shipping is available on all orders over $150.
How can I return or exchange an item?
We accept returns and exchanges within 30 days of delivery, provided the items are in their original, unworn condition with all tags attached. Please visit our returns portal to start the process.
Where are Feners products manufactured?
Quality is our priority. All Feners garments are ethically produced in certified factories in Portugal and Spain, using high-quality Mediterranean fabrics.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Buy Now Pay Later options through Klarna and Afterpay.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive a shipping confirmation email containing a tracking link to monitor your package's journey.